Frequently Asked Questions



Why can't I order your hand sanitizer to be shipped outside of the US?

Our hand sanitizer contains alcohol and is flammable in nature and therefore handled and shipped as hazardous mater (HAZMAT). As flammable material, this product is limited to surface transportation-only in domestic mail. It is prohibited to send this product by International Mail including APO/FPO/DPO (military) destinations.

Why didn’t I receive an order confirmation email?

Probably because it got caught in your spam filter. Check your spam folder. Still can’t find it? Email us at and we’ll confirm for you that we received the order.

Can I make a change to an order I already placed?

Maybe. It depends on how far through the system your order is. Email us ASAP at In the subject line put “Order Change Request” and include the following information: Your order number (if you have it), the name you used when ordering, the email address you used to place the order and what you would like to change. We’ll get back to you and let you know what we can do.

I received a defective item. What do I do?

First off, we apologize for the inconvenience. Please email with your order number and what is wrong and we’ll take care of it right away.

How does Each Ounce Counts Work?

The name says it all!  You buy an ounce, we donate an ounce to workers who are on the front line battling Covid-19.  This includes medical professionals, law enforcement, fire departments and nursing facilities, to name a few.  These heroes are putting themselves at risk every day to care for others.  With your help, we're trying to do what we can to support them.

Why do I need to purchase Hand Sanitizer for you to Donate it to a good cause?

Our donation model was created to be self sustainable. The ingredients, production, labor, packaging, support staff... these all cost money. Without help from people like you, we wouldn't be able to donate much hand sanitizer or for very long before we ran out of money.

Can my organization submit a request for Donated Hand Sanitizer?

Yes! You can GO HERE to fill out a request form to receive donated hand sanitizer. We are matching donations to purchased hand sanitizer in real time.

Can my organization purchase bulk Hand Sanitizer for our frontline workers?

Yes! Please GO HERE to purchase bulk hand sanitizer.  You MUST be an organization representing frontline workers in order to purchase in bulk.

How is Drake's Each Ounce Counts Hand Sanitizer formulated?

Our hand sanitizer is manufactured using the United States Pharmacopoeia (USP) grade ingredients in the preparation of Alcohol Antiseptic 80% Topical Solution, consistent with World Health Organization (WHO) recommendations.